How can we help?
Find answers about the app and your subscription. If your question isn’t covered, write to us.
Getting started
How do I set up my goal?
When you first open Mira it asks for your height, weight, age, goal, pace and activity, then builds your plan. You can change it later in Goals.
Can I use pounds and feet?
Yes. Choose metric or imperial in onboarding or in Settings; everything, including the coach, follows.
Does Mira work without internet?
You can look at what’s already on screen, but logging and the coach need a connection.
Pro & billing
How do I cancel on iPhone?
Open Settings → your name → Subscriptions → Mira → Cancel Subscription. Pro stays active until the end of the paid period.
How do I cancel on Android?
Open Google Play → your profile → Payments & subscriptions → Subscriptions → Mira → Cancel.
Can I get a refund?
Payments go through Apple or Google, so refunds follow their policies: reportaproblem.apple.com for the App Store, or the Google Play order history.
I paid but Pro isn’t showing.
Make sure you’re signed in with the same account, then use Restore purchases on the Pro screen. Still stuck? Write to us.
Your data
Who can see my diary?
Only you, unless you choose to share it with friends in Privacy settings.
Do you sell my data?
No. Read the details in our privacy policy.
How do I delete my account?
Follow the steps on our account deletion page or email support@mira-fit.com from your account’s address. Your data is deleted within 30 days.